The art of following up graciously
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Today’s Tip
The Art of Following Up Graciously
In the run-up to the new year, we’re sharing some of our favorite tips from 2021.
We’ve all been there: You email someone asking for a conversation, information, input, or an introduction ... and you get no response. It’s frustrating, but you shouldn’t jump to the conclusion that you’re being ghosted. We’re all juggling a lot these days, so here’s how to reach out with a gentle nudge. Start with a compelling subject line. Avoid generic phrases like “Following up” or “Checking in” that are not only vague, they may also make the recipient feel bad for being slow to respond (even further delaying a reply). Instead, be more specific, for example, "Next steps on X project” or “Question on job application.” Next, be mindful of your tone. Research shows emails that are slightly to moderately positive in tone have a 10 to 15% higher response rate than more neutral messages. So aim to be friendly and polite. Finally, be succinct and specific about your ask — and offer your recipient an easy out. This will give them an opportunity to save face and preserve the relationship. If you do all this and you still don’t get a response, be judicious about following up again. You may need to cut your losses and move on.
This tip is adapted from “How to Follow Up with Someone Who’s Not Getting Back to You<https://hbr.org/2021/01/how-to-follow-up-with-someone-whos-not-getting-back-to-you?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge,”> by Rebecca Zucker
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Today’s Tip
The Art of Following Up Graciously
In the run-up to the new year, we’re sharing some of our favorite tips from 2021.
We’ve all been there: You email someone asking for a conversation, information, input, or an introduction ... and you get no response. It’s frustrating, but you shouldn’t jump to the conclusion that you’re being ghosted. We’re all juggling a lot these days, so here’s how to reach out with a gentle nudge. Start with a compelling subject line. Avoid generic phrases like “Following up” or “Checking in” that are not only vague, they may also make the recipient feel bad for being slow to respond (even further delaying a reply). Instead, be more specific, for example, "Next steps on X project” or “Question on job application.” Next, be mindful of your tone. Research shows emails that are slightly to moderately positive in tone have a 10 to 15% higher response rate than more neutral messages. So aim to be friendly and polite. Finally, be succinct and specific about your ask — and offer your recipient an easy out. This will give them an opportunity to save face and preserve the relationship. If you do all this and you still don’t get a response, be judicious about following up again. You may need to cut your losses and move on.
This tip is adapted from “How to Follow Up with Someone Who’s Not Getting Back to You<https://hbr.org/2021/01/how-to-follow-up-with-someone-whos-not-getting-back-to-you?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge,”> by Rebecca Zucker
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