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Incomplete Demographics from Commercial Labs for COVID Results

Hi all,

We've noticed that demographic information, and address in particular are less complete for COVID tests for Quest, LabCorp, and Mayo (about 40% incomplete vs. about 10% for other tests). This is causing a lot of problems for our disease reporting staff. 

Has anyone else noticed this? Is it causing problems for you? Is there any way we can band together and try to get this improved?

Thanks! 

Comments & Events

Nancy Barrett, Epi 4/PH Informatics Specialist
Hi Carmen from LabCorp told me she was pushing to get patient demographics from submitters, however, they can't hold up testing if the submission is missing patient demographics.

Quest usually has the same issue, but we can contact Wendy DeLeon as well. Any particular Quest labs?

Mayo -- I can't speak to this. 
Julie Luepke
Hi Nancy,
Mayo Clinic would also provide the patient demographics if we have that information. Like other labs we would not hold up performing this testing for that information.

Julie Luepke
IT Systems Analyst | Shared Implementation Services
Laboratory, Pathology & Extramural Applications
Phone: 904-953-2178 Internal: (78)3-2178
Fax: 904-953-2339
Email: luepke.julie@mayo.edu
________________________
Mayo Clinic
4500 San Pablo Road
Jacksonville, FL 32224
www.mayoclinic.org
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Wendy deLeon
Hi Nancy – Quest has the same issue as LabCorp. We’re trying to get them if missing, but don’t want to hold up reporting either.


Wendy deLeon, CT(ASCP), CQA(ASQ)
Manager, Laboratory Regulations and Licensure

Quest Diagnostics | Action from Insight | Medical Operations Quality and Regulatory | phone 860.510.6837 | fax 610.271.4106 | wendy.x.deleon@questdiagnostics.com<mailto:wendy.x.deleon@questdiagnostics.com> | QuestDiagnostics.com<http://questdiagnostics.com/>