Prioritize Listening in a Crisis
Sarah Auer, MPH, CHES® (she/her/hers)
Program Analyst II
[signature_931968460]<http://www.cste.org/>
Council of State and Territorial Epidemiologists
“Using the power of epidemiology to improve the public’s health”
Become a Member<https://www.cste.org/general/custom.asp?page=WhyJoin> • Facebook<https://www.facebook.com/CSTE.org> • Twitter<https://twitter.com/CSTEnews> • Instagram<https://www.instagram.com/cstenews/>
2635 Century Parkway NE, Suite 700, Atlanta, GA 30345
Tel: 770.458.3811 | Fax: 770.458.8516 | www.cste.org<http://www.cste.org/>
We are hiring! Please visit our Career Center<https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e81ae9c7-e644-4610-b6d3-397907be3551&ccId=19000101_000001&lang=en_US> to apply.
From: Jessica Arrazola <jarrazola@cste.org>
Sent: Wednesday, September 21, 2022 5:21 AM
To: Sarah Auer <sauer@cste.org>
Subject: FW: The Management Tip of the Day
________________________________
From: Harvard Business Review <noreply@a.email.hbr.org<mailto:noreply@a.email.hbr.org>>
Sent: Wednesday, September 21, 2022 5:00:32 AM (UTC-05:00) Eastern Time (US & Canada)
To: Jessica Arrazola <jarrazola@cste.org<mailto:jarrazola@cste.org>>
Subject: The Management Tip of the Day
Prioritize Listening in a Crisis. Great leaders seek out—and act on—the counsel of others, especially in a crisis. You need a team of advisors that can offer as many perspectives on your situation as possible. To ensure you’re prepared ahead of the next crisis, ask yourself these three questions:
* Do I have access to diverse voices and sources of information? Use scenario-planning to determine whose knowledge or expertise you might need in various kinds of crises, and identify whether you currently have access to it.
* Do I routinely consider other team members’ ideas or feedback when making decisions? If not, start practicing seeking out expertise to fill your blind spots and inform your decisions. Effective crisis leaders are those who know when—and how—to defer to others.
* What systems or processes might I put into place to surface and capture others' perspectives? Look at how communication is structured in your organization and whether there are barriers or silos that you need to proactively address.
[Management Tip of the Day]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb3&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=RfzvX3X7Mei1Qcvay2N81deAm4bLwHhZvxcS0kCeGIs>
Today’s Tip
Prioritize Listening in a Crisis
Great leaders seek out—and act on—the counsel of others, especially in a crisis. You need a team of advisors that can offer as many perspectives on your situation as possible. To ensure you’re prepared ahead of the next crisis, ask yourself these three questions:
* Do I have access to diverse voices and sources of information? Use scenario-planning to determine whose knowledge or expertise you might need in various kinds of crises, and identify whether you currently have access to it.
* Do I routinely consider other team members’ ideas or feedback when making decisions? If not, start practicing seeking out expertise to fill your blind spots and inform your decisions. Effective crisis leaders are those who know when—and how—to defer to others.
* What systems or processes might I put into place to surface and capture others' perspectives? Look at how communication is structured in your organization and whether there are barriers or silos that you need to proactively address.
This tip is adapted from “In a Crisis, Great Leaders Prioritize Listening<https://hbr.org/2022/09/in-a-crisis-great-leaders-prioritize-listening?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge,”> by Erika James and Lynn Perry Wooten
ADVERTISEMENT
[https://sli.hbr.org/imp?s=720421&li=%7bLIST_ID%7d&e=jarrazola@cste.org&p=DM217199]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb4&e=cDE9amFycmF6b2xhQGNzdGUub3JnJnAyPURNMjE3MTk5&s=BvA6LsBJTmb3yexE503fUaUP8JdRtn_u2E_8Dxjvobc>
[https://sli.hbr.org/imp?s=720422&li=%7bLIST_ID%7d&e=jarrazola@cste.org&p=DM217199]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb5&e=cDE9amFycmF6b2xhQGNzdGUub3JnJnAyPURNMjE3MTk5&s=Jm4NtCA49Ak0INukL7b02hb6CVxHBijswEXhf647chI>
[https://sli.hbr.org/imp?s=720424&li=%7bLIST_ID%7d&e=jarrazola@cste.org&p=DM217199]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb6&e=cDE9amFycmF6b2xhQGNzdGUub3JnJnAyPURNMjE3MTk5&s=kdbRZ3-UgFDpYjXmgGyheoHAk0RL4V_jGZQ5J6hgn2o>
[https://hbr.org/resources/images/marketing/email/NewsletterPromo_MagazineArchive_Jun2020.png]<https://hbr.org/magazine?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&&term=Assessment&utm_content=signinnudge>
Access an archive of best practices <https://hbr.org/magazine?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&&term=Assessment&utm_content=signinnudge>
Tap into thousands of past HBR articles, including our 50 best-selling articles and exclusive content in the Magazine Archive.
Browse the Magazine Archive <https://hbr.org/magazine?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&&term=Assessment&utm_content=signinnudge>
[https://hbr.org/resources/images/marketing/email/CRE3124_Ad_HBR%20Webinar_NT_Fernendez-Araoz_840x330_newsletter.png]<https://hbr.perigonlive.com/HBR0929221?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&m=NL&utm_content=signinnudge>
Harvard Business Review Webinar
Developing the Next Generation of Leaders in Your Family Business <https://hbr.perigonlive.com/HBR0929221?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&m=NL&utm_content=signinnudge>
Featuring Claudio Fernández-Aráoz.
Register now <https://hbr.perigonlive.com/HBR0929221?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&m=NL&utm_content=signinnudge>
[https://hbr.org/resources/images/marketing/email/10402E_500.png]<https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&sku=10402E-KND-ENG>
Ebook
Customer Data and Privacy: The Insights You Need from Harvard Business Review <https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&sku=10402E-KND-ENG>
by Harvard Business Review, Timothy Morey, Andrew Burt, Christine Moorman, Thomas C. Redman
$22.95
Learn more <https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&sku=10402E-KND-ENG>
[triangle icon]<https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle>
Don’t forget you’re entitled to 20% off your first purchase*
*Use promo code HBRORGREG4.
View details here.<https://hbr.org/registration-details>
[twitter]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb7>
[facebook]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb8>
[instagram]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb9>
View in browser <https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfba&e=cDE9QEJHZmFfQVV2aFdOS3BpeS1GcGlwaS0xd3FwOHl5RmtqY0k4YnFJbm0zcDBDY2dWSkZWdlQzY293UWhlMm1ZdmdoRXlDb2FsLW5Ndlp2ZHdPaHF4b2VaVFhBZVVzMV83V05uSkJHRVI5SmU1Uk1HYjg&s=TQZTodW4Gw1YFQh-COl6D5HlEEM1kEA0-4MAefU52YU>
Contact us<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbb&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=O7KSjTldbQw5gIM76WlDfRivm4jtf5G7EhHiXA8w6y4>
Privacy policy<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbc&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=nBnDMuRHaqmrDEj-ejbaBYMj4KOevgZWyAwBTFTOaCY>
Manage newsletter preferences<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbd&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=Xbn6Vg6l-6Dz-q2RUwZwC8qumvboT2TdFQq_C9BUaKE>
Unsubscribe<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbe&e=cDE9JTQwdDZwN0w0VnlUT0dUQ2RxWmRCQ2ZHcHZPc2pEUGt1OXowNnhfeEFxa1hvVVR5UWxCQUkxUkNQWEZVSElsUnYtNGJkNklVWDVWdlNrQWxEc0NjcmtjS0pFaHhWcw&s=LIC6gyrIOWu8xQzlYq6ZluiVlAT1W4cY5KesYFT0Tvk>
To ensure email delivery, add noreply@a.email.hbr.org<mailto:noreply@a.email.hbr.org> to your address book, contacts, or safe sender list.
Copyright © 2022 Harvard Business School Publishing,
an affiliate of Harvard Business School. All rights reserved.
Harvard Business Publishing
20 Guest St, Suite 700
Brighton, MA 02135
Program Analyst II
[signature_931968460]<http://www.cste.org/>
Council of State and Territorial Epidemiologists
“Using the power of epidemiology to improve the public’s health”
Become a Member<https://www.cste.org/general/custom.asp?page=WhyJoin> • Facebook<https://www.facebook.com/CSTE.org> • Twitter<https://twitter.com/CSTEnews> • Instagram<https://www.instagram.com/cstenews/>
2635 Century Parkway NE, Suite 700, Atlanta, GA 30345
Tel: 770.458.3811 | Fax: 770.458.8516 | www.cste.org<http://www.cste.org/>
We are hiring! Please visit our Career Center<https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e81ae9c7-e644-4610-b6d3-397907be3551&ccId=19000101_000001&lang=en_US> to apply.
From: Jessica Arrazola <jarrazola@cste.org>
Sent: Wednesday, September 21, 2022 5:21 AM
To: Sarah Auer <sauer@cste.org>
Subject: FW: The Management Tip of the Day
________________________________
From: Harvard Business Review <noreply@a.email.hbr.org<mailto:noreply@a.email.hbr.org>>
Sent: Wednesday, September 21, 2022 5:00:32 AM (UTC-05:00) Eastern Time (US & Canada)
To: Jessica Arrazola <jarrazola@cste.org<mailto:jarrazola@cste.org>>
Subject: The Management Tip of the Day
Prioritize Listening in a Crisis. Great leaders seek out—and act on—the counsel of others, especially in a crisis. You need a team of advisors that can offer as many perspectives on your situation as possible. To ensure you’re prepared ahead of the next crisis, ask yourself these three questions:
* Do I have access to diverse voices and sources of information? Use scenario-planning to determine whose knowledge or expertise you might need in various kinds of crises, and identify whether you currently have access to it.
* Do I routinely consider other team members’ ideas or feedback when making decisions? If not, start practicing seeking out expertise to fill your blind spots and inform your decisions. Effective crisis leaders are those who know when—and how—to defer to others.
* What systems or processes might I put into place to surface and capture others' perspectives? Look at how communication is structured in your organization and whether there are barriers or silos that you need to proactively address.
[Management Tip of the Day]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb3&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=RfzvX3X7Mei1Qcvay2N81deAm4bLwHhZvxcS0kCeGIs>
Today’s Tip
Prioritize Listening in a Crisis
Great leaders seek out—and act on—the counsel of others, especially in a crisis. You need a team of advisors that can offer as many perspectives on your situation as possible. To ensure you’re prepared ahead of the next crisis, ask yourself these three questions:
* Do I have access to diverse voices and sources of information? Use scenario-planning to determine whose knowledge or expertise you might need in various kinds of crises, and identify whether you currently have access to it.
* Do I routinely consider other team members’ ideas or feedback when making decisions? If not, start practicing seeking out expertise to fill your blind spots and inform your decisions. Effective crisis leaders are those who know when—and how—to defer to others.
* What systems or processes might I put into place to surface and capture others' perspectives? Look at how communication is structured in your organization and whether there are barriers or silos that you need to proactively address.
This tip is adapted from “In a Crisis, Great Leaders Prioritize Listening<https://hbr.org/2022/09/in-a-crisis-great-leaders-prioritize-listening?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge,”> by Erika James and Lynn Perry Wooten
ADVERTISEMENT
[https://sli.hbr.org/imp?s=720421&li=%7bLIST_ID%7d&e=jarrazola@cste.org&p=DM217199]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb4&e=cDE9amFycmF6b2xhQGNzdGUub3JnJnAyPURNMjE3MTk5&s=BvA6LsBJTmb3yexE503fUaUP8JdRtn_u2E_8Dxjvobc>
[https://sli.hbr.org/imp?s=720422&li=%7bLIST_ID%7d&e=jarrazola@cste.org&p=DM217199]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb5&e=cDE9amFycmF6b2xhQGNzdGUub3JnJnAyPURNMjE3MTk5&s=Jm4NtCA49Ak0INukL7b02hb6CVxHBijswEXhf647chI>
[https://sli.hbr.org/imp?s=720424&li=%7bLIST_ID%7d&e=jarrazola@cste.org&p=DM217199]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb6&e=cDE9amFycmF6b2xhQGNzdGUub3JnJnAyPURNMjE3MTk5&s=kdbRZ3-UgFDpYjXmgGyheoHAk0RL4V_jGZQ5J6hgn2o>
[https://hbr.org/resources/images/marketing/email/NewsletterPromo_MagazineArchive_Jun2020.png]<https://hbr.org/magazine?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&&term=Assessment&utm_content=signinnudge>
Access an archive of best practices <https://hbr.org/magazine?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&&term=Assessment&utm_content=signinnudge>
Tap into thousands of past HBR articles, including our 50 best-selling articles and exclusive content in the Magazine Archive.
Browse the Magazine Archive <https://hbr.org/magazine?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&&term=Assessment&utm_content=signinnudge>
[https://hbr.org/resources/images/marketing/email/CRE3124_Ad_HBR%20Webinar_NT_Fernendez-Araoz_840x330_newsletter.png]<https://hbr.perigonlive.com/HBR0929221?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&m=NL&utm_content=signinnudge>
Harvard Business Review Webinar
Developing the Next Generation of Leaders in Your Family Business <https://hbr.perigonlive.com/HBR0929221?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&m=NL&utm_content=signinnudge>
Featuring Claudio Fernández-Aráoz.
Register now <https://hbr.perigonlive.com/HBR0929221?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&m=NL&utm_content=signinnudge>
[https://hbr.org/resources/images/marketing/email/10402E_500.png]<https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&sku=10402E-KND-ENG>
Ebook
Customer Data and Privacy: The Insights You Need from Harvard Business Review <https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&sku=10402E-KND-ENG>
by Harvard Business Review, Timothy Morey, Andrew Burt, Christine Moorman, Thomas C. Redman
$22.95
Learn more <https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle&sku=10402E-KND-ENG>
[triangle icon]<https://store.hbr.org/product/customer-data-and-privacy-the-insights-you-need-from-harvard-business-review/10402?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_actsubs&utm_content=signinnudge&utm_term=subben_buyeracq_subarticle>
Don’t forget you’re entitled to 20% off your first purchase*
*Use promo code HBRORGREG4.
View details here.<https://hbr.org/registration-details>
[twitter]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb7>
[facebook]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb8>
[instagram]<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfb9>
View in browser <https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfba&e=cDE9QEJHZmFfQVV2aFdOS3BpeS1GcGlwaS0xd3FwOHl5RmtqY0k4YnFJbm0zcDBDY2dWSkZWdlQzY293UWhlMm1ZdmdoRXlDb2FsLW5Ndlp2ZHdPaHF4b2VaVFhBZVVzMV83V05uSkJHRVI5SmU1Uk1HYjg&s=TQZTodW4Gw1YFQh-COl6D5HlEEM1kEA0-4MAefU52YU>
Contact us<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbb&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=O7KSjTldbQw5gIM76WlDfRivm4jtf5G7EhHiXA8w6y4>
Privacy policy<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbc&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=nBnDMuRHaqmrDEj-ejbaBYMj4KOevgZWyAwBTFTOaCY>
Manage newsletter preferences<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbd&e=cDE9P3V0bV9tZWRpdW09ZW1haWwmdXRtX3NvdXJjZT1uZXdzbGV0dGVyX2RhaWx5JnV0bV9jYW1wYWlnbj1tdG9kX2FjdHN1YnMmdXRtX2NvbnRlbnQ9c2lnbmlubnVkZ2U&s=Xbn6Vg6l-6Dz-q2RUwZwC8qumvboT2TdFQq_C9BUaKE>
Unsubscribe<https://t.a.email.hbr.org/r/?id=hb56755f5,1659cfb1,1659cfbe&e=cDE9JTQwdDZwN0w0VnlUT0dUQ2RxWmRCQ2ZHcHZPc2pEUGt1OXowNnhfeEFxa1hvVVR5UWxCQUkxUkNQWEZVSElsUnYtNGJkNklVWDVWdlNrQWxEc0NjcmtjS0pFaHhWcw&s=LIC6gyrIOWu8xQzlYq6ZluiVlAT1W4cY5KesYFT0Tvk>
To ensure email delivery, add noreply@a.email.hbr.org<mailto:noreply@a.email.hbr.org> to your address book, contacts, or safe sender list.
Copyright © 2022 Harvard Business School Publishing,
an affiliate of Harvard Business School. All rights reserved.
Harvard Business Publishing
20 Guest St, Suite 700
Brighton, MA 02135